Prepare for your healthiest year.
With Open Enrollment complete and the new year approaching, we want to make sure you’re supported through any adjustments you may have made for your new year of benefits coverage. Below are some commonly asked questions and items to consider as we head into the new year.
I changed my healthcare plan, what should I do before January 1?
Be sure to refill your prescriptions! Make sure you have enough of your medications to last you until you can meet with your new doctor. If your medications require a prior authorization, and you are changing plans, find out what the process is for the prior authorization for your new plan. Here’s how you can find out what the process is:
- You can find benefit contact information at www.vebaonline.com/benefit-contacts/
- If you need help confirming if your prescription is covered by your new plan, reach out to our Advocacy team for support at 888-276-0250. Be sure to have the following information available:
- Name
- Date of Birth or Social Security Number
- Classification
- Prescription name, dosage, day supply
- Delivery method: pharmacy pick up or mail order
Download your digital ID card. ID cards are being processed and are anticipated to be delivered by the first of the year. However, if your card is delayed, electronic versions of ID cards should be available upon enrollment by the carrier. Directions on how to download your digital ID card can be found here.
- Item to note: Some carriers no longer offer physical ID cards so your digital ID card will be your main ID card.
Don’t forget to download the MyVEBA app. The new and improved MyVEBA app is here! With access to your personalized benefits information, the MyVEBA app offers easy and on-the-go use. Stay tuned for more information on future updates.
What should I do at the beginning of the year to prepare for a healthy year?
If you changed plans, be sure to pick your Primary Care Provider (PCP). There are two ways to do this:
- Use your provider’s search tool. Each provider’s website can be found at www.vebaonline.com/benefit-contacts/
- Reach out to our Advocacy team for support at 888-276-0250 or submit your question online at www.vebaonline.com/contact/. Be sure to have the following information ready:
- Name
- Date of Birth or Social Security Number
- Medical Group
- Items to note: If you do not select a PCP one will automatically be assigned to you. You can change your PCP and medical group anytime during the year, but you cannot change your benefits plan.
Schedule your preventative care appointments. Preventative care visits are important for early detection and allow you and your doctor to work together to ensure you stay happy and healthy. During your preventative care appointment, your doctor will determine what tests or health screenings are right for you based on your age, gender, health status, and family history.
Read this blog post to learn more about preventative care and what health screenings you might be due for.
We’re here to help!
Please know that we’re here to support you all year. If you have any questions, please contact our Advocacy team at 888-276-0250 or visit us online at www.vebaonline.com/contact.
